FAQ


PAYMENTS

 

*What methods of payment can be used?

We accept the following forms of payment: Visa, MasterCard, American Express, Discover, Jcb, Diners Club, PayPal.

 

*My payment was not accepted, what should I do?                                                   

We suggest double checking the payment information you provided and also if the chosen account has sufficient funds to make a purchase. If these steps do not solve the problem – please contact your payment service provider or bank.

 

*Is it possible to cancel the order?

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.




SHIPPING, RETURNS & EXCHANGES


 

*Is it possible to change the delivery address after the order has been placed?

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to change an order, including delivery address, once it’s submitted. 

 

*Where do you ship to?

We ship our products to: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia,  Slovenia, Spain, Sweden, United Kingdom.

 

*What method is used for shipping? 

All packages are shipped via DPD, FedEx or UPS.

 

*What are the shipping costs? 

Free shipping for all orders over 75 EUR.

For orders less than 75 EUR, shipping fee is 10 EUR.

 

*What should I do if my order has not arrived on time?

Order should reach your destination within 3-10 business days after a successful payment and processing procedure. If your order is still missing after 14 business days, please don’t hesitate to contact us for assistance.

 

*I want to return the product. What is your return policy?

We hope you are completely satisfied with your order, however you can return the product for up to 30 days after receiving your order. All products should be in their original packaging and unused. If the seal is broken – a refund will not be possible. For full information please refer to our Return Policy.

 

*Where can I check my order status?

Simply log in to your account and go to Shopping history to see your order status.

 

*When will I receive my refund if I have returned the order?

A refund will be made within 16 business days after the returned order reaches us.

 

*I received severely damaged goods. What should I do? 

If the products you received are damaged, please do not hesitate to contact us right away.